Victoria Simpson brings over 35 years of Wow customer service! Victoria has a passion to make people always believe they are valued, acknowledge, loved and heard. Victoria is an experienced trainer and a proven demonstrator of outstanding customer service. She was recognized by Capital Blue Cross and awarded the World Class Customer Service award. Victoria has earned other Customer Service awards such as: Let Them Hear You Smile; Superior Customer Service; Wow! You Make Us Smile - Every Customer, Every Call, Every Time; Star Spangled Customer Service and more. Victoria loves people and quotes her motto often "Give people grace and mercy for being a human being, it isn't always what it looks like, we all have a story."
Victoria is proud to be employed with Wood and Myers, OMS as their Cultural Experience Manager, managing the newly formed Call Center located in Camp Hill and Carlisle. We are one team in two locations. She is the proud mother of three and happy to be the grandmother of three grandsons and one granddaughter.